Damage, Return, and Cancellation Policy

Damage & Claims Policy

Please inspect your order and email CustomerService@CabinetmakerWarehouse.com ASAP if any items on your order arrive damaged. All claims must be initiated in within 2 business days of delivery. No other method of communication regarding damage is accepted for filing of a claim. You must keep all original shipping containers, interior packaging and merchandise until the claims process has come to completion and provide pictures as directed in our Claims Portal. We only ask that customers be patient as sometimes this process can take longer than we would like!

Return Policy

  • To maintain competitive pricing and ensure the fastest possible shipping, all sales are final. These policies are necessary due to the significant costs associated with processing, packing, and shipping our products. We highly encourage you to order a free sample before placing your final order to ensure the product meets your expectations
  • Please ensure your shipping address is correct before finalizing your order. Do not decline deliveries. If a package is returned to us or lost due to an incorrect address provided by the customer, the customer is responsible for the return shipping costs and the costs to re-ship the item to the correct address. We do not offer refunds and/or cancellations for packages returned due to an invalid address.
  • Additional limitations may apply, continue reading below

Cancellation Policy

  • In order to fulfill orders in the most efficient and timely manner, orders are sent to our automated order processing system automatically and immediately when received and thus a request to cancel an order is NOT a confirmed cancellation and will not be approved.
  • As noted in our Return Policy above, all sales are final.

Product Limitations

Some products may be limited to a maximum quantity per order. Samples for example, are limited to 10 pieces per order. Orders placed for more than 10 may be delayed or cancelled at our discretion.

    Defects

    Each manufacturer has its own warranty policy. We will assist customers with their warranty; however, we do not provide any direct warranty on any item sold. Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer for assistance. 

    Please note manufacturer warranties do not cover defects determined to be caused by normal wear, improper installation and fabrication or due to negligence.

    Freight & LTL

    Upon delivery, be sure to note any damages on both your and the shipper’s copies of the Bill of Lading and have driver sign both copies. Items returned with shipper due to damage must be notated on Bill of Lading as “Returned with Driver” and again, signed for on both copies by driver. Once driver has left, there will be no refunds issued for items not marked damaged on the Bill of Lading and Returned with Driver. A copy of this Bill of Lading will be required to process any refunds and / or replacements. To initiate a damage or other shipping claim, please click here to visit our Claims Portal. All claims must be submitted within two days of delivery.

    Additional Information

    Cabinetmaker Warehouse reserves the right to modify these terms and policies at any time.