Return Policy

Damage & Claims Policy Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the Claims Portal. We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than we would like! To initiate a damage or other shipping claim, please click here to visit our Claims Portal. All claims must be submitted within two days of delivery.

Return Policy

Returns may be authorized up to 30 days from date of receipt. You must request a Return Authorization on this page prior to sending items back.  
  • Any item that has been used, is missing parts or damaged will be refused for credit. We take care to ensure the items arrive damage-free and intact.
  • Not all items are eligible to be returned.
  • The product(s) must be in new condition with all original packaging.
  • We recommend insuring the return shipment and including any protective packaging that was included in your shipment. If a return is damaged in transit back to our warehouse, you will be responsible for seeking reimbursement from the courier.
  • Cancellation and / or Return of orders in excess of $1,000 may be limited and credit may be issued in the form of a store credit only.
  • You will be responsible for all shipping charges.
  • Once the item(s) are returned, you will receive a refund for the cost of the merchandise or exchange as fast as possible. This normally takes a day or less to complete.
  • Additional limitations may apply, continue reading below

Cancellation Policy

If you change your mind, act fast! We typically turn around and process orders within one business day.  
  • Cancellation of orders in excess of $1,000 may be limited and credit may be issued in the form of a store credit only.
  • Only items that are NOT shipped may be cancelled.
  • Special Order and other Exclusionary items cannot be cancelled.
  • Product Limitations – Some products may be limited to a maximum quantity per order. Samples for example, are limited to 10 pieces per order. Orders placed for more than 10 may be delayed or cancelled at our discretion.

Exchange Policy

  • Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you’ll claim the inventory and get your new product(s) fast!

  • A refund will be processed for your returned items.

  • You are still responsible for return shipping costs on your original order back to us.

Karran Sinks & Accessories

You must request a Return Authorization on this page prior to sending items back. 
  • Any item that has been used, is missing parts or damaged will be refused for credit.
  • Returns may be authorized up to 14 days from date of receipt.

Exclusions

Our normal return policy does not apply to any “Exclusionary” purchases. Exclusionary items are not eligible to be cancelled, returned or refunded. Examples of these items are:
  • Clearance
  • Special Order
  • Factory Order
  • Available On Backorder
  • Limited Supply
  • Discontinued
  • Made To Order
Additionally, the cancellation and / or return of orders in excess of $1,000 may be limited and credit may be issued in the form of a store credit only.

Restocking Fees Policy

If your order arrives and it is incorrect, damaged or defective, we will Fix It, no nonsense. All other Canceled or Returned Merchandise are subject to a 25% Restocking Fee. You will be responsible for all shipping charges.

  • Once your return is received and inspected by our agents (usually within one business day of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method.

  • Refunds for cancelled orders are typically processed within one business day.

Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.

Return Shipping Options

For customers in the contiguous 48 U.S. States, we can provide the option of emailing a pre-paid shipping label. The return shipping fees will be deducted from your total refund amount in addition to any applicable restocking fee(s).

Defects

Each manufacturer has its own warranty policy. We will assist customers with their warranty; however, we do not provide any direct warranty on any item sold. Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer for assistance. 
Please note manufacturer warranties do not cover defects determined to be caused by normal wear, improper installation and fabrication or due to negligence.

Freight & LTL

Upon delivery, be sure to note any damages on both your and the shipper’s copies of the Bill of Lading and have driver sign both copies. Items returned with shipper due to damage must be notated on Bill of Lading as “Returned with Driver” and again, signed for on both copies by driver. Once driver has left, there will be no refunds issued for items not marked damaged on the Bill of Lading and Returned with Driver. A copy of this Bill of Lading will be required to process any refunds and / or replacements. To initiate a damage or other shipping claim, please click here to visit our Claims Portal. All claims must be submitted within two days of delivery.

Additional Information Cabinetmaker Warehouse reserves the right to modify these terms and policies at any time.